募集情報
職種/仕事内容 | 仕事内容 We are looking for a customer service team member to support our tour marketplace “GoWithGuide”! With just a computer and an internet connection, you can work flexibly from home. The main users of GoWithGuide are travelers and tour guides from all over the world. The customer service team supports both of them mainly via email to ensure the best tour experience. We are currently expanding our service globally, customer support members will be responsible for recruiting guides from all over the world, too. * Currently, due to the increase in new inquiries, 3 from the below list will be the main responsibility for this position. ＜The main responsibilities are as follows＞ 1. Recruit tour guides / car suppliers around the world; Conduct interviews (recruitment) in English for tour guides / car suppliers in countries where we are planning to expand 2. Support for creating attractive tours around the world Help the guides you hire with the onboarding process, and assist them via email in creating tours (such as checking the quality of tours created by guides) 3. Customer support Answer inquiries in English or Japanese from travelers and tour guides. |
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対象となる方 | 求めている人材 [Required] Be able to read, write and speak in English (native or advanced business level). Write efficiently and properly (email and Zoom are the primary tools). [Welcomed] Have experience in dealing with customers in English. You are a good fit for this position if you feel rewarded by making people happy. Be able to read in Japanese if you live in Japan (native or advanced business level, JLPT N2). 性別の条件と理由：女性歓迎（ポジティブアクション） |
勤務地 | 株式会社トラベリエンス フルリモート |
勤務時間 | 固定時間制 勤務時間詳細 実働時間：1日あたり8時間 平均勤務日数：1ヶ月あたり20日 [Working hours] - 8 hours a day / 5 days a week - 8 am – 5 pm (or 9 am – 6 pm) - 4 weekdays + 1 day either Saturday or Sunday, or 3 weekdays + Saturday and Sunday, or 5 weekdays |
給与 | 月給240,000円以上 給与詳細 基本給：月給 24万円 〜 固定残業代：あり 【一律手当】 全員に一律で支払われる通勤・皆勤・家族手当金額：なし 全員に一律で支払われるその他手当金額：なし |
休日休暇 | 休日休暇 [Holidays and Vacations] - Complete five-day work week system - Statutory paid leave - Possibility of taking one consecutive month of leave per year (By setting public holidays as working days, you can choose to combine compensatory leave and paid leave to make consecutive holidays.) |
試用期間 | 試用期間あり 試用・研修期間：6 months 試用・研修期間の条件：本採用と同じ |
待遇・福利厚生 | 【保険制度】 雇用保険、労災保険、健康保険、厚生年金 |
職場環境・雰囲気 | 職場環境 All internal work is done in English. Team is mostly non-Japanese; all customers and most guides are foreign nationals. |